Results

In 2021-2022, we partnered with Neighborhood Housing Services of Baltimore (NHS Baltimore) to pilot our tech-enabled financial coaching program.

221

Participants

99

Attained mortgage readiness

41

Purchased homes

99 Clients attained mortgage readiness creating

$19.2

MILLION

In mortgage purchasing power

2.8 months

in Program

2 hours

With Coaches

Credit

Program graduates increased credit scores by an average of 37 points.

Savings

Program graduates saved an average of $2,292 towards down payment and closing costs.

Theory of Change

    • Number of participants served

    • Who we serve

    • Participant touchpoints

    • Program model fidelity

    • Participant satisfaction

    • Program sustainability:
      - Cost-effectiveness in service delivery
      - Aligned financial incentives for 3rd-party payers

    • Pay off collections

    • Lower credit card balances

    • Decrease spending/costs

    • Correct credit report

    • Set a monthly savings goal

    • Open a secured credit card

    • Avoid late payments

    • Establish credit (thin file)

    • Strategic refinancing

    • Credit score increase

    • Savings increase (through decreased spending)

    • Monthly debt obligations decrease (through principal payment or interest rate reduction)

    • Mortgage readiness

    • Participant satisfaction with homeownership decision

    • Informed and successful home purchases

  • Wealth accumulation and intergenerational transfer

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